The country's largest double drive-thru organization is headquartered in Tampa, Florida. Approximately 100 corporate employees are dedicated to providing a wide-variety of support services to Company and Franchise restaurants. That's why we call our corporate office the Restaurant Support Center (RSC). Check out the many ways we serve our restaurants to see if there is a match with your skills and experience!







    • Quality Assurance Specialist

      This position is responsible for supporting the Quality Assurance Manager in the design, development, implementation and execution of all Quality Assurance and Food Safety programs throughout the entire supply chain (i.e. raw materials, manufacturing, storage, distribution, and units) for all products and restaurants in the Checkers/Rally’s system. Education: • Associates Degree preferred or equivalent of experience and education. Experience: • At least one to three years’ experience in Administrative experience, Food Safety/Quality preferred • Familiarity with Restaurant or Retail industry Food Safety / Quality functions • Microsoft Office Suite. Access, Excel, Word, Outlook, & Power Point • Project Management software is desirable



    • Director of Information Technology

      The Director of Information Technology will partner with the executive team to lead all IT strategy and and partner Checkers’ resources to ensure effective execution in support of ongoing business operations. The Director will oversee the development, implementation, and use of technology throughout the Company, working closely with staff to assess and address user and business needs. Areas of responsibility include the full range of information systems and telecommunications activities, including determining user requirements, recommending practical solutions, and leading efforts to improve the effective use of technology. This person oversees all aspects of delivering excellent customer service to internal customers, including acting as the ultimate point of escalation for any user affecting issues throughout the organization. This person shall be energetic, customer service oriented, and technically talented to provide leadership in a 24x7x365 dynamic and fast-paced environment. This position reports to the Chief Financial Officer and supervises all IT employees Education • Bachelor’s degree in Computer Science, Information Systems or related field required or equivalent combination of education and experience • Master’s degree in either of these fields or Master of Business Administration with technology as a core component preferred Experience • Minimum of 15 years of progressive IT experience with at least 5 years managing the full scope of IT functions for a firm. • Experience in the Retail industry, with preference to Casual Dining or Quick Service environments required • Proven experience in IT infrastructure strategic planning and development, project management, and policy development • Must have a firm understanding of PCI-DSS compliance standards • Strong understanding and technical knowledge of current network and PC operating systems, hardware, protocols, and standards, including restaurant-specific hardware and applications • Experience with systems design and development from business requirements analysis through to day-to-day management • Exceptional communication skills –ability to explain complex Information Technology concepts to non-technical staff, Executive Leadership Team and Board members • Strong understanding of human resource management principles, practices, and procedures

    • Help Desk Technician II

      The Help Desk Technician II is responsible for providing technical support to the restaurants and restaurant support center employees. This includes discussing the issue(s) with restaurant personnel and restaurant support center employees, troubleshooting and determining the source of the issue(s) and recommending solutions. In addition to routine support the Sr. help desk technician would assist with special projects and testing of software and hardware solutions. Education • High school diploma or general education degree (GED) required; college degree preferred. • Microsoft training/certifications required Experience • 3-5 years of customer service experience within the restaurant industry, preferably on a help desk or in a call center environment; or equivalent combination of education and experience. • Ability to use Microsoft Office suite and internet software. • The candidate must have exceptional customer service skills and top notch desk side support manners.

    • Network Administrator

      This position is the liaison to our network service providers, managed hosting partners, data/network security partners, and is responsible for enterprise-level network administration functions. This position will also interface with technical personnel relating to Payment Card Industry (PCI) compliance, participate in the development life cycle system reviews to advise and approve network changes and security for PCI transactions, perform enterprise level PCI monitoring, and propose enhancements to improve performance and reduce the costs of maintaining a PCI compliant network. Education • Bachelor's degree (B. A. or B.S.) in Business, Computer Science, or Information Technology, from four-year college or university preferred • CCNA or CCNE preferred Experience • Six to eight years related experience and/or training; or equivalent combination of education and experience. • Preferred working knowledge of retail/restaurant measures as well as general business concepts. • Good working knowledge of network and IP designs for data centers including Internet and security best practices. • Good project leadership or team-lead skills. • Knowledge of PCI, SAS70 and other governing bodies, regarding their associated configuration requirements and best practices.

    • Sr. Manager, Information Security

      Responsible for establishing and maintaining the enterprise vision, strategy and program to ensure information assets and technologies are adequately protected. The information security manager is the process owner for the development and implementation of an organization-wide information security program and ongoing activities to preserve the availability, integrity and confidentiality of Checkers information resources in compliance with applicable security policies and standards. This position consults and partners with internal technical services and business partners as well as each Checkers department to enforce and verify compliance of information security standards. Responsible for ensuring Checkers’ PCI compliance, including managing the yearly PCI QSA audit process. Education: • Required A Bachelor's Degree in a related field • Preferred A Master's Degree in a related field Experience:  Required 10 years of experience in Information Security Systems • Required 5 years of management experience • Required Advanced Other Security Frameworks (HITRUST, ISO 27000) • Knowledge of PCI, SAS70 and other governing bodies, regarding their associated configuration requirements and best practices. • Required Intermediate expertise related to IT security platforms and solutions such as: Firewalls, IPS / IDS, Encryption, Data Loss/Leak Prevention, Public Key Infrastructure, Security Event and Incident Monitoring, Database Monitoring, End Point Protection, eDiscovery, and etc.

    • Quality Assurance Engineer - Business Analyst

      The Quality Assurance Engineer / Business Analyst is responsible for effective testing of business applications, including custom software, Mobile applications, Point of Sales configured software and internally developed software and web site applications, for functionality, accuracy and adherence to specifications by performing systems integration, interface and regression testing. The candidate is also responsible for all aspects of requirements gathering and document for development projects. As a business analyst the primary object is helping the business implement technology solutions in a cost-effective way by determining the requirements of a project or program, and communicating them clearly to stakeholders, facilitators and partners. Education • Bachelor's degree (B. A. or B.S.) in Business, Computer Science, or Information Technology, from four-year college or university preferred Experience • Six to eight years related experience and/or training; or equivalent combination of education and experience. • Preferred working knowledge of retail/restaurant industry as well as general business concepts preferred • Proven experience gathering and documenting system functional design for information technology projects • Extensive experience in all stages of SDLC and Software Quality Assurance testing and methodologies • Extensive experience defining test strategies, planning, and performing all testing • Experience defining UAT (User Acceptance Test) criteria. • Experience writing test cases, creating bug reports, executing and tracking testing assignments. • Knowledge of software testing principles, methodologies, and terminology • Knowledge of test automation approaches, processes, and tools including maintenance of the automated test systems.


    • Finance Manager – Marketing Analysis

      This position oversees all financial aspects relating to marketing efforts at Checkers/Rally’s, working closely with senior marketing and finance leadership to evaluate, analyze, report, and draw insights on all aspects of marketing tests, promotions, coupons, etc. This includes sales, costs, and other metrics as well as the dependent variables of each. POSITION ACCOUNTABILITIES: • Analyzes marketing strategies o Marketing tests, promotions  Partners with marketing team to offer financial perspective on all marketing activity, helping to guide the organization to the most optimal decisions  Provides proactive and timely analysis on all key metrics with a focus on results, insights and observations  Works collaboratively with the cross-fuctional team, create and maintains financial worksheets for all initiatives  Summarizes results of all activity to company leadership team, drawing insights and recommendations as appropriate o Coupon activity  Works closely with the marketing team, recommends markets and timing to achieve desired goals  Tracks and reports progress and redemption at the restaurant level  Reports weekly results against goals, highlighting variances and rationale/insights o Pricing analysis & requests  Serves as the primary point of contact with vendor partner RMS  Leads discussion and decision process around all pricing activity  Communicates pricing decisions as necessary to IT, Operations, etc. • Creates and Maintains Annual Financial Plan by Marketing Event o Creates and updates sales forecast of all primary messages, secondary messages, growth layers and other activity by event on an annual basis o Highlights events with challenging comps vs. plan and make appropriate recommendations to solve o Reports actual performance vs. plan on consistent basis and facilitates discussions as necessary • Manages NPF fund o Partners with marketing and accounting to establish, track, and report on the NPF fund throughout the year o Highlights above/below budget activity and facilitate discussions to resolve potential issues SECONDARY ACCOUNTABILITIES: • Partners with field marketing team to provide Franchisee support as necessary • Serves as back-up for Operations Analysis Manager and Director, Financial Planning & Analysis as necessary • Serves on cross-functional projects/teams as needed • Performs other duties and projects as assigned. EMPLOYMENT STANDARDS Knowledge • High level of analytical skills with the ability to think independently, take corrective action, and to resolve inquiries and requests for information. • Ability to deal with ambiguity and propose creative solutions • Ability to establish and maintain robust processes relied upon by senior management • Excellent customer service skills with the ability to engage others and establish rapport • Excellent verbal and written communication skills with ability to effectively communicate and build relationships with all levels within the organization, and with guests, franchisees, and suppliers. • Excellent organizational skills with ability to handle multiple priorities, meet demanding deadlines, adjust to sudden changes in workflow, and maintain high quality standards. • Ability to effectively present information and respond to questions from groups of managers, clients, Guests and the general public. • Ability to maintain all job-related information in a confidential and private manner. • High level analytical and problem solving skills Education • Bachelor Degree in a related field Experience • High degree of proficiency with Microsoft Office suite and Internet software • Over three years of related experience • Experience in QSR industry preferred • Highly proficient in Excel and Microsoft Office Suite Essential Physical Requirements • Ability to read, analyze and interpret written information such as procedure manuals, Company communications or governmental regulations. • Ability to frequently use hands to finger, handle or feel. • Ability to Travel may be required to attend off-site training, meetings and seminars. • Ability to sit for prolonged periods in one location which may be restricted to the employee’s workstation. • Ability to lift and/or move up to 20 pounds



    • Traffic and Marketing Invoice Manager

      This position is responsible for the internal scheduling of work throughout the creative department and maintenance and prioritization of internal traffic processes. The traffic manager assigns a step-by-step schedule of completion to each of those jobs as it is entered. Under the direction of the Sr. Manager, Creative Services, the traffic manager coordinates movement of all jobs through the department/RSC. Each day the traffic manager posts an internal status report of all active jobs in the agency, assigning a status to each job. The traffic manager also tracks and/or physically moves jobs from one step of completion to the next. Through the maintenance and streamlining of internal workflow, the traffic manager makes everything run smoothly, manages workflow so that additional work can be scheduled around existing commitments. The Traffic Manager should develop strong business relationships with key business individuals to understand marketing needs and objectives and deliver comprehensive results. Education • Bachelor’s degree preferred, AA required. Experience • High degree of proficiency with Microsoft Office suite and Internet software • Over five years of related experience or combination of education and experience • Experience in QSR industry preferred • Experience working with cross-functional teams and in project management

    • CRM Manager

      This position provides strategic leadership to Checkers’ CRM function. The organization’s CRM program is in its infancy and this position will be tasked with both launching and, subsequently, the on-going management of these initiatives. To succeed, you should have a deep understanding of database management and how to leverage the CRM function to drive business results. The CRM Manager will be responsible for: 1) Assimilating customer information from multiple sources to establish a robust integrated database 2) Establishing a customer segmentation model based on customers’ demographics, purchase behavior, attitudes and interests 3) Utilizing that knowledge to deliver customized benefits and communication that drive transactions, loyalty and experiences that deepen customers’ connection with the Checkers brand 4) Communicating the program’s benefits and “selling it in” to the broader organization including co-op groups. This individual will work as part of the broader Checkers Marketing Team, responsible for supporting brand growth and sales goals. To succeed one must be a bright, highly motivated and ambitious team player. The person in this role will be detail-oriented and have a technical background, while also being able to contribute strategically. Knowledge / Experience • Experience designing and deploying a comprehensive Customer Relationship Management program • Experience with Segmentation, Analytics, and Direct Marketing. • QSR experience is preferred (QSR, Hospitality, Entertainment, Airline, etc.) • High competency in project planning and project management. Education • Bachelor’s Degree required




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