The country's largest double drive-thru organization is headquartered in Tampa, Florida. Approximately 100 corporate employees are dedicated to providing a wide-variety of support services to Company and Franchise restaurants. That's why we call our corporate office the Restaurant Support Center (RSC). Check out the many ways we serve our restaurants to see if there is a match with your skills and experience!









    • Quality Assurance Engineer - Business Analyst

      The Quality Assurance Engineer / Business Analyst is responsible for effective testing of business applications, including custom software, Mobile applications, Point of Sales configured software and internally developed software and web site applications, for functionality, accuracy and adherence to specifications by performing systems integration, interface and regression testing. The candidate is also responsible for all aspects of requirements gathering and document for development projects. As a business analyst the primary object is helping the business implement technology solutions in a cost-effective way by determining the requirements of a project or program, and communicating them clearly to stakeholders, facilitators and partners. Education • Bachelor's degree (B. A. or B.S.) in Business, Computer Science, or Information Technology, from four-year college or university preferred Experience • Six to eight years related experience and/or training; or equivalent combination of education and experience. • Preferred working knowledge of retail/restaurant industry as well as general business concepts preferred • Proven experience gathering and documenting system functional design for information technology projects • Extensive experience in all stages of SDLC and Software Quality Assurance testing and methodologies • Extensive experience defining test strategies, planning, and performing all testing • Experience defining UAT (User Acceptance Test) criteria. • Experience writing test cases, creating bug reports, executing and tracking testing assignments. • Knowledge of software testing principles, methodologies, and terminology • Knowledge of test automation approaches, processes, and tools including maintenance of the automated test systems.


    • Finance Manager – Marketing Analysis

      This position oversees all financial aspects relating to marketing efforts at Checkers/Rally’s, working closely with senior marketing and finance leadership to evaluate, analyze, report, and draw insights on all aspects of marketing tests, promotions, coupons, etc. This includes sales, costs, and other metrics as well as the dependent variables of each. POSITION ACCOUNTABILITIES: • Analyzes marketing strategies o Marketing tests, promotions  Partners with marketing team to offer financial perspective on all marketing activity, helping to guide the organization to the most optimal decisions  Provides proactive and timely analysis on all key metrics with a focus on results, insights and observations  Works collaboratively with the cross-fuctional team, create and maintains financial worksheets for all initiatives  Summarizes results of all activity to company leadership team, drawing insights and recommendations as appropriate o Coupon activity  Works closely with the marketing team, recommends markets and timing to achieve desired goals  Tracks and reports progress and redemption at the restaurant level  Reports weekly results against goals, highlighting variances and rationale/insights o Pricing analysis & requests  Serves as the primary point of contact with vendor partner RMS  Leads discussion and decision process around all pricing activity  Communicates pricing decisions as necessary to IT, Operations, etc. • Creates and Maintains Annual Financial Plan by Marketing Event o Creates and updates sales forecast of all primary messages, secondary messages, growth layers and other activity by event on an annual basis o Highlights events with challenging comps vs. plan and make appropriate recommendations to solve o Reports actual performance vs. plan on consistent basis and facilitates discussions as necessary • Manages NPF fund o Partners with marketing and accounting to establish, track, and report on the NPF fund throughout the year o Highlights above/below budget activity and facilitate discussions to resolve potential issues SECONDARY ACCOUNTABILITIES: • Partners with field marketing team to provide Franchisee support as necessary • Serves as back-up for Operations Analysis Manager and Director, Financial Planning & Analysis as necessary • Serves on cross-functional projects/teams as needed • Performs other duties and projects as assigned. EMPLOYMENT STANDARDS Knowledge • High level of analytical skills with the ability to think independently, take corrective action, and to resolve inquiries and requests for information. • Ability to deal with ambiguity and propose creative solutions • Ability to establish and maintain robust processes relied upon by senior management • Excellent customer service skills with the ability to engage others and establish rapport • Excellent verbal and written communication skills with ability to effectively communicate and build relationships with all levels within the organization, and with guests, franchisees, and suppliers. • Excellent organizational skills with ability to handle multiple priorities, meet demanding deadlines, adjust to sudden changes in workflow, and maintain high quality standards. • Ability to effectively present information and respond to questions from groups of managers, clients, Guests and the general public. • Ability to maintain all job-related information in a confidential and private manner. • High level analytical and problem solving skills Education • Bachelor Degree in a related field Experience • High degree of proficiency with Microsoft Office suite and Internet software • Over three years of related experience • Experience in QSR industry preferred • Highly proficient in Excel and Microsoft Office Suite Essential Physical Requirements • Ability to read, analyze and interpret written information such as procedure manuals, Company communications or governmental regulations. • Ability to frequently use hands to finger, handle or feel. • Ability to Travel may be required to attend off-site training, meetings and seminars. • Ability to sit for prolonged periods in one location which may be restricted to the employee’s workstation. • Ability to lift and/or move up to 20 pounds



    • CRM Manager

      This position provides strategic leadership to Checkers’ CRM function. The organization’s CRM program is in its infancy and this position will be tasked with both launching and, subsequently, the on-going management of these initiatives. To succeed, you should have a deep understanding of database management and how to leverage the CRM function to drive business results. The CRM Manager will be responsible for: 1) Assimilating customer information from multiple sources to establish a robust integrated database 2) Establishing a customer segmentation model based on customers’ demographics, purchase behavior, attitudes and interests 3) Utilizing that knowledge to deliver customized benefits and communication that drive transactions, loyalty and experiences that deepen customers’ connection with the Checkers brand 4) Communicating the program’s benefits and “selling it in” to the broader organization including co-op groups. This individual will work as part of the broader Checkers Marketing Team, responsible for supporting brand growth and sales goals. To succeed one must be a bright, highly motivated and ambitious team player. The person in this role will be detail-oriented and have a technical background, while also being able to contribute strategically. Knowledge / Experience • Experience designing and deploying a comprehensive Customer Relationship Management program • Experience with Segmentation, Analytics, and Direct Marketing. • QSR experience is preferred (QSR, Hospitality, Entertainment, Airline, etc.) • High competency in project planning and project management. Education • Bachelor’s Degree required




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