The country's largest double drive-thru organization is headquartered in Tampa, Florida. Approximately 100 corporate employees are dedicated to providing a wide-variety of support services to Company and Franchise restaurants. That's why we call our corporate office the Restaurant Support Center (RSC). Check out the many ways we serve our restaurants to see if there is a match with your skills and experience!







    • Quality Assurance Specialist

      This position is responsible for supporting the Quality Assurance Manager in the design, development, implementation and execution of all Quality Assurance and Food Safety programs throughout the entire supply chain (i.e. raw materials, manufacturing, storage, distribution, and units) for all products and restaurants in the Checkers/Rally’s system. Education: • Associates Degree preferred or equivalent of experience and education. Experience: • At least one to three years’ experience in Administrative experience, Food Safety/Quality preferred • Familiarity with Restaurant or Retail industry Food Safety / Quality functions • Microsoft Office Suite. Access, Excel, Word, Outlook, & Power Point • Project Management software is desirable



    • Director of Information Technology

      The Director of Information Technology will partner with the executive team to lead all IT strategy and and partner Checkers’ resources to ensure effective execution in support of ongoing business operations. The Director will oversee the development, implementation, and use of technology throughout the Company, working closely with staff to assess and address user and business needs. Areas of responsibility include the full range of information systems and telecommunications activities, including determining user requirements, recommending practical solutions, and leading efforts to improve the effective use of technology. This person oversees all aspects of delivering excellent customer service to internal customers, including acting as the ultimate point of escalation for any user affecting issues throughout the organization. This person shall be energetic, customer service oriented, and technically talented to provide leadership in a 24x7x365 dynamic and fast-paced environment. This position reports to the Chief Financial Officer and supervises all IT employees Education • Bachelor’s degree in Computer Science, Information Systems or related field required or equivalent combination of education and experience • Master’s degree in either of these fields or Master of Business Administration with technology as a core component preferred Experience • Minimum of 15 years of progressive IT experience with at least 5 years managing the full scope of IT functions for a firm. • Experience in the Retail industry, with preference to Casual Dining or Quick Service environments required • Proven experience in IT infrastructure strategic planning and development, project management, and policy development • Must have a firm understanding of PCI-DSS compliance standards • Strong understanding and technical knowledge of current network and PC operating systems, hardware, protocols, and standards, including restaurant-specific hardware and applications • Experience with systems design and development from business requirements analysis through to day-to-day management • Exceptional communication skills –ability to explain complex Information Technology concepts to non-technical staff, Executive Leadership Team and Board members • Strong understanding of human resource management principles, practices, and procedures

    • Help Desk Manager

      The Help Desk Manager will manage help desk technicians, restaurant and corporate support operations. This position will be responsible for desktop/laptop/peripheral deployment and monitoring of customer support service delivery, including queue monitoring, on-call activities/coordination, and ensuring service levels are achieved for both restaurants and corporate customers. Additionally, the Help Desk Manager will play a key role in coordinating any customer-facing projects to ensure proper communication with customers and minimal disruption of IT services. Education • Bachelor's degree (B. A. or B.S.) from four-year college or university preferred • Microsoft certifications preferred. Experience • Six to eight years related experience and/or training; or equivalent combination of education and experience. • Preferred working knowledge of retail/restaurant measures as well as general business concepts. • Computer: o MS Windows environment o MS Office Suite o Adobe Acrobat o Printer set up o SharePoint administration a plus

    • Help Desk Technician II

      The Help Desk Technician II is responsible for providing technical support to the restaurants and restaurant support center employees. This includes discussing the issue(s) with restaurant personnel and restaurant support center employees, troubleshooting and determining the source of the issue(s) and recommending solutions. In addition to routine support the Sr. help desk technician would assist with special projects and testing of software and hardware solutions. Education • High school diploma or general education degree (GED) required; college degree preferred. • Microsoft training/certifications required Experience • 3-5 years of customer service experience within the restaurant industry, preferably on a help desk or in a call center environment; or equivalent combination of education and experience. • Ability to use Microsoft Office suite and internet software. • The candidate must have exceptional customer service skills and top notch desk side support manners.


    • Finance Manager – Marketing Analysis

      This position oversees all financial aspects relating to marketing efforts at Checkers/Rally’s, working closely with senior marketing and finance leadership to evaluate, analyze, report, and draw insights on all aspects of marketing tests, promotions, coupons, etc. This includes sales, costs, and other metrics as well as the dependent variables of each. POSITION ACCOUNTABILITIES: • Analyzes marketing strategies o Marketing tests, promotions  Partners with marketing team to offer financial perspective on all marketing activity, helping to guide the organization to the most optimal decisions  Provides proactive and timely analysis on all key metrics with a focus on results, insights and observations  Works collaboratively with the cross-fuctional team, create and maintains financial worksheets for all initiatives  Summarizes results of all activity to company leadership team, drawing insights and recommendations as appropriate o Coupon activity  Works closely with the marketing team, recommends markets and timing to achieve desired goals  Tracks and reports progress and redemption at the restaurant level  Reports weekly results against goals, highlighting variances and rationale/insights o Pricing analysis & requests  Serves as the primary point of contact with vendor partner RMS  Leads discussion and decision process around all pricing activity  Communicates pricing decisions as necessary to IT, Operations, etc. • Creates and Maintains Annual Financial Plan by Marketing Event o Creates and updates sales forecast of all primary messages, secondary messages, growth layers and other activity by event on an annual basis o Highlights events with challenging comps vs. plan and make appropriate recommendations to solve o Reports actual performance vs. plan on consistent basis and facilitates discussions as necessary • Manages NPF fund o Partners with marketing and accounting to establish, track, and report on the NPF fund throughout the year o Highlights above/below budget activity and facilitate discussions to resolve potential issues SECONDARY ACCOUNTABILITIES: • Partners with field marketing team to provide Franchisee support as necessary • Serves as back-up for Operations Analysis Manager and Director, Financial Planning & Analysis as necessary • Serves on cross-functional projects/teams as needed • Performs other duties and projects as assigned. EMPLOYMENT STANDARDS Knowledge • High level of analytical skills with the ability to think independently, take corrective action, and to resolve inquiries and requests for information. • Ability to deal with ambiguity and propose creative solutions • Ability to establish and maintain robust processes relied upon by senior management • Excellent customer service skills with the ability to engage others and establish rapport • Excellent verbal and written communication skills with ability to effectively communicate and build relationships with all levels within the organization, and with guests, franchisees, and suppliers. • Excellent organizational skills with ability to handle multiple priorities, meet demanding deadlines, adjust to sudden changes in workflow, and maintain high quality standards. • Ability to effectively present information and respond to questions from groups of managers, clients, Guests and the general public. • Ability to maintain all job-related information in a confidential and private manner. • High level analytical and problem solving skills Education • Bachelor Degree in a related field Experience • High degree of proficiency with Microsoft Office suite and Internet software • Over three years of related experience • Experience in QSR industry preferred • Highly proficient in Excel and Microsoft Office Suite Essential Physical Requirements • Ability to read, analyze and interpret written information such as procedure manuals, Company communications or governmental regulations. • Ability to frequently use hands to finger, handle or feel. • Ability to Travel may be required to attend off-site training, meetings and seminars. • Ability to sit for prolonged periods in one location which may be restricted to the employee’s workstation. • Ability to lift and/or move up to 20 pounds



    • Field Marketing Manager

      This position is responsible for supporting brand growth and sales goals through execution and delivery of marketing strategies in the field, responsible for implementing strategic marketing tactics and calendar alignment through management of several active co-ops. This position contributes to building profitable sales for both Franchise and Corporate owned restaurants through the execution of system-wide & market-specific marketing campaigns. Education • Bachelors degree or equivalent of experience and education Experience • At least eight years of relevant management experience in field marketing or advertising/promotional agencies or retail/QSR brand management. • Large scale multi-unit retail Franchisee based system and/or field based QSR experience is desirable • Track record of building sales through the successful execution of marketing calendar • Co-op/DMA marketing management experience developing and executing local market media plans, preferably with a vast range of geographic experience, Mid West and Southeast preferred • Prior experience planning and executing media plans and providing traffic instructions to media partners • Management/oversight of media agency partners and/or merchandising fulfillment agencies • Prior budget management experience required, preferably co-op/DMA budget management




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